Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from "The Plug" (the “Site”).

 

1. Personal Information We Collect

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."

 

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your:

 

  • Name

  • Billing Address

  • Shipping Address (Required for UAE Next-Day Delivery)

  • Payment Information (e.g., credit card details)

  • Email Address

  • Phone Number (Required for delivery coordination)

We refer to this information as "Order Information."

When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.

 

2. How We Use Your Personal Information

 

We use the Order Information we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

 

Additionally, we use this Order Information to:

 

  • Communicate with you.

     

  • Screen our orders for potential risk or fraud.

     

  • Provide you with information or advertising relating to our products or services (in accordance with the preferences you have shared with us).

     

We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).

 

3. Sharing Your Personal Information

 

We share your Personal Information with third parties to help us use your Personal Information, as described above.

 

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

     

  • We use Payment Processors to handle your transactions. Your payment data is encrypted and handled securely by the processor.

  • We share your Name, Shipping Address, and Phone Number with our trusted UAE courier service to facilitate next-day delivery.

  • We may also share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information we receive, or to otherwise protect our rights.

 

4. Your Rights

 

As an individual located in the UAE, you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

5. Data Retention

 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

6. Changes to This Privacy Policy

 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

7. Contact Us

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us over WhatsApp.